Privacy Policy
Effective Date: 2021 Last Updated: July 22, 2026
Medicare Coach of CO ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.
By using this website, you agree to the practices described in this policy. If you do not agree, please do not use this site or provide us with your information.
1. Who We Are
Medicare Coach of CO is an independent, licensed Medicare insurance agency serving Grand Junction, Fruita, Palisade, Montrose, Delta, and the greater Western Slope of Colorado. We are not connected with or endorsed by the U.S. government or the federal Medicare program.
Contact information: The Medicare Coach LLC DBA Medicare Coach of the Rockies, 791 Josilyn Ct. Grand Junction, CO 81506, 970-347-4892, medicarecoachofco@gmail.com
2. Information We Collect
We may collect the following types of information when you visit our website, fill out a form, schedule a consultation, or otherwise contact us:
Information you provide directly:
Name, phone number, email address, and mailing address
Date of birth (used to help determine Medicare eligibility timing)
Information you share about your current coverage, health plan preferences, or prescription needs, if you choose to provide it
Any other information you voluntarily submit through a contact form, consultation request, or email
Information collected automatically:
IP address, browser type, device type, and operating system
Pages visited, time spent on the site, and referring website
General location information (such as city or region) inferred from your IP address
Cookies and similar tracking technologies (see Section 5 below)
We do not knowingly collect Social Security numbers, Medicare Beneficiary Identifiers (MBIs), or detailed medical records through this website. If you need to share sensitive documents, we will direct you to a secure method outside of standard web forms or email.
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and schedule consultations
Assess your Medicare eligibility timing and coverage options
Compare Medicare plans available to you based on the information you provide
Communicate with you about your coverage, enrollment deadlines, or requested follow-ups
Improve our website and understand how visitors use it
Comply with legal, regulatory, and industry recordkeeping requirements (including CMS marketing and communication rules applicable to licensed Medicare agents)
We do not use your information to make any enrollment decisions on your behalf without your explicit consent.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
With insurance carriers: If you choose to move forward with a plan comparison or application, we share relevant information with the specific insurance carrier(s) involved, as required to process your request.
With service providers: We may use third-party tools for scheduling, email communication, customer relationship management (CRM), and website analytics. These providers are only permitted to use your information to perform services on our behalf.
For legal reasons: We may disclose information if required by law, regulation, subpoena, or government request, or to protect the rights, property, or safety of our business, our clients, or others.
Business transfers: If our business is merged, acquired, or sold, your information may be transferred as part of that transaction, subject to the same privacy protections described here.
We do not share your information with unrelated third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand site traffic, and support basic site functionality. This may include:
Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors use the site (for example, through tools like Google Analytics or Squarespace's built-in analytics).
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to avoid sending highly sensitive personal information (such as Social Security numbers or Medicare Beneficiary Identifiers) through unsecured web forms or email.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which can include the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to certain legal or regulatory exceptions
Opt out of certain uses of your information, including marketing communications
Request a copy of your information in a portable format
Colorado residents: Under the Colorado Privacy Act, you may have additional rights regarding access, correction, deletion, and opting out of certain processing, including targeted advertising and profiling. To exercise any of these rights, contact us using the information in Section 1.
We will respond to verified requests within the timeframe required by applicable law.
8. Marketing Communications
If you provide your contact information to request more information, schedule a consultation, or ask a question, we may follow up with you by phone, email, or mail regarding Medicare plan options. As a licensed Medicare agency, our marketing communications comply with CMS marketing guidelines and applicable Telephone Consumer Protection Act (TCPA) requirements.
You can opt out of future marketing communications at any time by:
Replying "unsubscribe" to any marketing email
Asking a representative directly during a call
Contacting us using the information in Section 1
Opting out of marketing communications will not affect service-related communications necessary to complete a request you've already made (such as finishing an enrollment you started).
9. Children's Privacy
This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites, including Medicare.gov, insurance carrier websites, or scheduling tools. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.
11. Retention of Information
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory recordkeeping obligations applicable to licensed insurance agents, and resolve any disputes. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
[Business Name] [Phone Number] [Email Address] [Business Address]
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. We are not connected with or endorsed by the U.S. government or the federal Medicare program.